FAQ
What types of kitchen gadgets does Cacao London offer?
Cacao London specializes in a curated selection of innovative kitchen gadgets, including portable blenders and versatile vegetable cutters. These products are designed to enhance your culinary experience by prioritizing safety, convenience, and ease of use.
How can I ensure the safety of the kitchen gadgets I purchase?
All products offered by Cacao London are designed with safety features to minimize risks during use. It is advisable to read the user manuals provided with each product to understand the safety guidelines and best practices for operation.
What is the return policy for products purchased from Cacao London?
Cacao London has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.
How long does it take to process a refund?
Once your return is received and inspected, you will be notified of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.
What should I do if my item is defective or damaged upon arrival?
If you receive a defective or damaged item, please inspect your order immediately and contact us at support@cacao.london. We will evaluate the issue and provide instructions on how to proceed with a return or exchange.
Can I exchange an item for a different product?
The fastest way to obtain a different product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the correct product without delay.
Do you ship internationally?
Cacao London primarily operates within the United Kingdom. For international shipping inquiries, please contact us directly to discuss potential options and shipping costs.
What kind of kitchen gadgets do you offer?
Oh, we’ve got a smorgasbord of kitchen wizardry! From portable blenders that make smoothies on the go (because who doesn’t want to blend while they’re on the run?) to versatile vegetable cutters that can chop, slice, and dice like a pro. Our gadgets are designed to make your culinary adventures as easy as pie (and just as delicious!).
Are your products safe to use?
Absolutely! Safety is our middle name (well, not literally, but you get the gist). Our kitchen gadgets are crafted with your safety in mind, so you can chop, blend, and whip up a storm without worrying about any kitchen catastrophes. Just remember to keep your fingers away from the blades—no one wants a finger smoothie!
How do I return an item if I change my mind?
We totally get it—sometimes you just need to send that gadget back to the gadget galaxy! You’ve got 30 days after receiving your item to request a return. Just make sure it’s in the same condition as when it arrived (unworn, unused, and still in its original packaging). Shoot us an email at , and we’ll guide you through the return process faster than you can say “kitchen gadget!”
What if my item arrives damaged?
Oh no! That’s a bummer! If your order arrives looking like it went a few rounds with a blender, please inspect it immediately and contact us at . We’ll evaluate the situation and make it right faster than you can say “oopsie daisy!”
Do you offer exchanges?
We do! But here’s the scoop: the quickest way to get what you want is to return the item you have and then place a new order for the item you desire. It’s like a culinary dance—step back, then step forward to your new gadget!
How long does shipping take?