FAQ
What is Cacao.london?
Cacao.london is an online destination for kitchen enthusiasts, offering a wide range of kitchen-related products including tech gadgets, safety items, portable accessories, and more.
How can I contact Cacao.london?
You can reach us via email at contact@cacao.london. Our dedicated support team is ready to assist you with any questions or concerns you may have.
What is your delivery timeframe?
We aim to deliver products within 7-10 business days from the date of purchase. Please note that delivery times may vary depending on your location and the specific product ordered.
Do you offer international shipping?
At the moment, we primarily serve customers within the UK. However, we may be able to accommodate international orders on a case-by-case basis. Please contact us for more information regarding international shipping options.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we offer alternative payment methods such as PayPal for your convenience.
Can I return or exchange a product?
Yes, we offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your order to initiate a return or exchange process.
Are your products covered by warranty?
Yes, many of our products come with a manufacturer's warranty for added peace of mind. Please refer to the product description or contact us for specific warranty details.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email which you can use to track the status of your delivery.
I have a specific question about a product. Who can I contact?
If you have any specific questions about a product, please don't hesitate to reach out to our customer support team at contact@cacao.london. We're here to help!
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